Refund policy
Refund Policy
Last Updated: July 20, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Refund Policy carefully before placing an order.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and components.
- Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse, abuse, or improper handling.
- Products showing signs of excessive wear or modification.
- Gift cards.
- Clearance or final sale items (if applicable).
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos or videos showing the issue.
- A brief description of the problem.
We will review your request and arrange a replacement or refund if applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, please contact our customer support team.
Return Shipping
If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping costs.
If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the return is caused by our error.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or by email.